If you have questions, see if we answer them below!
How do I place an order or receive a quote?
Where do you ship to?
We ship to the continental United States. We do not ship outside of the US, to residential addresses, to a PO Boxes or to a third party address. We ship microphones to Churches, Schools, Non Profit Organizations, Theatres and anywhere someone may need multiple wireless microphone rentals.
How much notice do I need to give in advance of my order?
We recommend placing your order as soon as you what you need. We constantly receive orders and our availability changes with each order. The sooner you order, the higher the chance we will have your items in stock.
How is my rental charge determined?
Rental charges are based upon the number of units rented and by the duration the equipment will be used.
How is transit charged in my rental days?
We do not charge for transit days. We plan for your order to arrive one day in advance of your rental start date. Transit time is not included in your rental dates, however, late fees apply if the equipment is not returned on the original return date as listed in your rental agreement. Late fees are based upon the UPS time stamp of the return shipment.
How do I receive my equipment?
We ship UPS Ground for all standard shipping, however, 2nd day and overnight service is available for an additional fee. Expedited prep fees may apply for overnight orders. Our rental fee includes shipping both to and from your location. A pre-paid return shipping label is included with all orders. All microphones are shipped in a professional road case to prevent damage upon shipment and to allow for easy customer return. A tracking number will be provided on all of our outgoing shipments.
Do I need to be available to receive my equipment?
Yes, all packages shipped require a signature for delivery. Please be available to personally sign or have someone available on your behalf to sign at the time of delivery.
What equipment is included in my rental?
A wireless microphone unit includes the microphone, receiver, transmitter, 4′ XLR cable and power supply. (AA batteries not included)
What happens if I receive my package and it’s damaged or something is missing?
Delivery issues and damaged packages occur less than .05% of the time. If this does occur, Immediately open and check your package and your packing slip after delivery. Please call our office with details of any missing items or damaged equipment. If the package arrives damaged, please notify the delivery driver and take pictures of the damage.
What happens if I have trouble with my equipment?
All equipment is thoroughly tested before it is shipped. However, if you do encounter a problem due to the equipment please call our office to speak to a wireless technician.
What happens if my order does not make it to me on time?
Please give yourself the needed time to have the equipment arrive in time for your event. We plan to have to your equipment arrive one day prior to your event, however, unforeseen circumstances may be encountered during transit that may delay your delivery. Track your shipment with the tracking number provided. We are not responsible for UPS attempts that are unable to be delivered.
What if I want to extend my rental period?
Please call our office or send an email to [email protected] with the dates of your extension and we will issue an invoice for the extended rental period if the requested dates are available. Your card will be charged for the extended rental after receipt of your credit card authorization form. You are not permitted to keep equipment beyond your original rental period without proper approval from Beamworks.
How do I return my equipment?
Using the return checklist, pack the contents in the case the same way they were delivered and place the case in the original shipping box. Attach the pre-paid return label on the shipping box. Drop off your shipment at a registered UPS shipping facility or schedule a pickup at your location. Locations can be found on www.UPS.com and obtain your UPS return receipt to document your return date.
How do I know if you have received my equipment return?
We will send you an email upon return and inspection of the equipment.
What happens if something is missing or damaged on my returned shipment?
You are responsible for the equipment rented as per the rental contract. If items are left off of the return shipment, you will be responsible for any return shipping charges back to our office. Additional rental fees may apply depending on the missing equipment and the time it is not returned. If any equipment is damaged during use, you are responsible for the repair or replacement. Please contact our office for repair and replacement charges that will apply.
Can I cancel my order after it has been placed?
Your order can be cancelled up to 5 days before shipment. If less than 5 days notice is given, a $20 per unit charge will apply. Orders cannot be cancelled after shipment.
Do you rent equipment other than wireless microphones?
Wirelessmicrentals.com is a division of Beamworks, Inc. We are an Audio Visual rental company based in the Tampa Bay area of Florida. We rent all types of equipment including Audio, Lighting and Video. Currently, we only ship items listed on this website, however, we are a full service production company servicing the US. We travel and have a vast amount of experience with Trade-shows, Corporate Meetings and Large Scale Conventions. Please feel free to contact our office and speak to one of our representatives if you are interested in a full service production.
How do I share my experience if I want to let others know how happy I am with your services?
Sign in to your Google+ account. Once you’re signed in, just follow these steps:
- Google “Beamworks” and find our business.
- Click on the name of the business to go to its page.
- Click the Write a review button next to the cover photo.
- Rate different aspects of the place using the 1 to 5 star scale, and write any information that you think will be helpful in the text box.
- When you’re done, click Publish. Any reviews that you write will be public and attributed to your Google+ name
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